Hello, we're Just Eat

We operate a leading global marketplace for online food delivery, providing customers with an easy and secure way to order and pay for food from our Restaurant Partners.

Our Restaurant Partners

Our Restaurant Partners

Access to Just Eat customers helps restaurants achieve higher value orders through our global brand and leading-edge digital technology. Our efficient order processing system reduces time and communication errors with operational data being fed into our Partner Centre.

Total order value processed in 2016

£2.5bn

Number of times UK Partner Centre accessed in 2016

14.9m

Our customers

Our customers

A simple ordering process enables customers to select from favourite restaurants, or previous orders and pay with securely stored payment card details. We offer convenient ordering through apps, gaming platforms, smart TVs and social media platforms.

Reviews on our platforms

22.5m

Net new customers in 2016

4.2m

Our people

Our people

Just Eat's corporate culture embodies our entrepreneurial spirit and the growth of the business has provided many opportunities for existing and new colleagues to develop and drive long-term value for our shareholders.

Compound increase in Underlying EBITDA

310%

Employees who would recommend Just Eat as an employer

83%

Our consumer journey

From mobile app to Smart TV, to desktop site and even re-ordering with Apple Watch and Amazon Alexa, there are so many ways to find your flavour.

Postcode

Postcode

The Just Eat apps and websites enable customers to search for restaurants in their area using a variety of criteria, sorted by cuisine choice and preference for delivery or collection.

Choose restaurant

Choose restaurant

Customers can make an informed choice by reading previous customer reviews and examining the full menu. Details of the order are sent to the restaurant via proprietary technology embedded in the restaurant.

Payment method

Payment method

The customer can then choose to either pay securely online or pay cash on delivery/collection. The customer receives a notification once the restaurant has accepted the order.

Delivery method

Delivery method

Once prepared, the customer receives notification once the delivery is on its way or they can choose to collect the order.

Our business model

Just Eat operates a scalable business model with a beneficial cash flow cycle, creating value for Restaurant Partners, customers, our people and shareholders, through increasing revenues and profits. Click on 1, 2 or 3 to find out more about our revenue split.

Our Business Model

Commissions and admin fee revenues

Order driven revenues accounted
for 94 per cent of Group revenues
(2015: 91 per cent), comprising
commission paid by the restaurant
on successful orders and payment
card or administration fees.

Commission revenues are driven by the
number of orders placed, average order
value (“AOV”) and commission rates,
which vary by country.

Top-placement fee
and other revenue

Restaurants may also pay for promotional
top-placement on the Just Eat platform
which constituted 5 per cent of the
Group’s revenues (2015: 5 per cent).
Top-placement fees are charged to
restaurants that want to be listed
in a clearly labelled sponsored slot at
the top of search results in a particular
postcode for a period of up to 12 weeks.
The number of slots are limited and the
restaurant must meet certain quality
and performance standards.

Connection fees revenue

One-off connection fees to join the
Just Eat network and other services
such as branded commodity products
accounted for 1 per cent of the
Group’s revenues (2015: 4 per cent).
Connection fees range globally from
£nil to £750, depending on geography
and market maturity.

These fees are charged to cover the
cost of hardware installed into the
restaurant and the sales and
onboarding process.

Our global business

Just Eat global coverage

Core markets shown below:

The Group associate in Brazil, iFood, expanded into Colombia and Argentina during 2016. In addition, our Canadian business, SkipTheDishes, which was acquired in December 2016, has a small operation in the USA.